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Terms of purchase

ALFAREX sells to both COMPANIES and PRIVATE customers

PRICE LIST:

The prices displayed do NOT include VAT (unless expressly indicated).

The prices displayed by “Customer NOT registered” are to be understood as “list prices”.

The prices displayed by a registered (and “logged in”) Customer are discounted based on the personal discount granted to them (at the time of registration or later).

ORDER CONFIRMATION:

ALFAREX, on receipt of the order:

  • Immediately send a “TAKEN IN CHARGE” email of the order, showing a summary of the items, unit and total prices, including the discount granted.
  • Send an “ORDER CONFIRMATION” e-mail showing within a maximum of 24 hours
    • The order lines with description of the items, unit prices and total price per line, including the agreed discount.
    • Final amount of the order (taxable, VAT, total), including the discount granted.
    • The actual date of shipment, based on the availability of the item. This will be the only date to be taken into consideration for delivery.
    • The shipping method and any cost, based on the agreements made with the customer.
    • the payment method expected and the instructions for proceeding with the payment
    • any other conditions / agreements for the customer
  • Awaits from the Customer the “FINAL APPROVAL” of the order confirmation and all the information contained (delivery times, prices, payment conditions, etc.)
  • Proceeds with the preparation of the goods, as ordered

ALFAREX, when goods are ready:

  • informs by email of the readiness of the order, indicating the packing details
  • issues invoices to holders of VAT numbers or receipt to final consumers
  • proceeds to send the goods according to the agreed agreements.

PAYMENT

Unless otherwise agreed with the customer (and in any case reported in the “order confirmation”), the goods must be paid before shipment. The Customer will receive in the order confirmation the appropriate information to proceed with the payment.